Return & Refund Policy – Viva Intimate

Last Updated: October 26, 2026

At Viva Intimate, customer satisfaction is important to us. We aim to provide a smooth and reliable shopping experience. Please read our 15-day return and refund policy below.

1. 15-Day Return Policy

Customers may request a return within 15 days of receiving their order, provided the product meets our return eligibility requirements.

2. Return Eligibility

To be eligible for a return:

• The product must be unused and in its original condition.

• The original packaging, seals, and labels must be intact.

• Proof of purchase or order details must be provided.

For hygiene and safety reasons, opened or used intimate care products cannot be returned or exchanged, unless the product arrived damaged, defective, or incorrect.

3. Damaged, Defective, or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. Share your order number and clear photos or videos of the issue so our team can review your request.

4. Refund Policy

Once your return request is approved and the returned product is received and inspected, we will notify you of the outcome.

Approved refunds will be processed through the original payment method, where available, or another mutually agreed payment method. Processing time may vary depending on the payment provider.

5. Return Shipping Costs

If the return is due to a damaged, defective, or incorrect item, Viva Intimate will review the case and advise you regarding return shipping costs.

For other approved returns, the customer may be responsible for return shipping costs.

6. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible. Orders that have already been dispatched may not be eligible for cancellation.

7. How to Request a Return

To request a return or report an issue with your order, contact our customer support team using the contact details provided on our website. Please include your order number and the reason for your request.

8. Contact Us

For questions regarding returns, refunds, or exchanges, please contact Viva Intimate through the contact information available on our website.

Viva Intimate reserves the right to review return requests according to the terms of this policy and applicable consumer protection laws.